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Returns

We want you to be satisfied with your purchase!

We make every effort to get you the perfect trim for your designing needs and always stand by the quality of our products. We value you as a customer and want you to have a pleasant shopping experience and will gladly give our customers refunds on their orders.Note: Any return that is not the result of our error will be subject to a 20% restocking fee which will be deducted from the refund.Items should be returned in their original product packaging. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll refund the return shipping costs.

Please be aware that we have made every effort to represent our products as closely to their true colors as possible. Due to all the possible variants (ex. monitor quality settings, light source, etc.) we cannot guarantee that that the pictured images accurately represent their true colors. Dye lots will also vary so please take this into consideration when ordering. Therefore, we STRONGLY recommend ordering a sample prior to ordering your trim to ensure color accuracy.

In addition, we make no warranties or guarantees to colorfastness, dye ability, shrinkage or wash ability.


What can NOT be returned

All sales are final on cut-to-order trims and sewing supplies (i.e. specialty cut /BY-THE-YARD items).


What can be returned
Any bundled products- e.g. the if the trim is sold in 6 yard increments, and you purchase it in 6 yard increments that you can return it in 6 yard increments.


To initiate a return:

  1. Log into your ACCOUNT click on the "VIEW DETAILS" link located in the TRACK YOUR RECENT ORDERS section.
  2. Once in the order, click on  the "ADD NEW RMA" button.
  3. Enter the return reason and method along with any other pertinent information and submit your form.
  4. Our Customer Support staff will contact you within 24 hrs to supply your with an authorization no# and the address where the item(s) should be shipped.  DO NOT RETURN ITEM (S) WITHOUT PRIOR AUTHORIZATION AND THE CORRECT SHIP TO ADDRESS, as it may be more costly for you.
  5. Please include a copy of the original receipt or copy of the RMA (Return Merchandise Authorizations) in the package
NOTE:
  • .Any items returned to us COD or collect will be refused.
  • The item(s) must be in its original condition and may not be altered in any way. It must be received in good condition to receive a refund.
  • Remember, we cannot refund what we do not receive so please insure the merchandise.
  • If you want to return the item then please do not put it off until later we must receive the item(s) within the 20 days of purchase or no credit will be given.